At its core, service quality is the customer’s perceived difference between the benefits they expect and the benefits they actually receive. Unlike products, services are intangible: you can’t touch them, store them, or own them.
The ISO 9000 standards series is a set of international standards on quality management and quality assurance developed to help organizations document and implement the quality system needed to maintain an effective quality management system (QMS).
Browse ASQ's Certification Catalog for Quality Assurance Certifications to validate your expertise and advance your career. Apply today and get certified!
Quality assurance (QA) is the systematic process of determining whether products meet customers' expectations. ASQ's quality assurance training courses can help teach you how to avoid problems when delivering solutions or services to customers.
In this except from the book, Senior Management and Quality: How to Leverage Quality for Profit, we learn how different definitions impact how leaders and organizations approach improvement and the attainment of quality.
